iTeller Crypto Transaction, Card Usage, and Refund Policy

Effective Date: 5/8/2025

This policy applies to all users of the iTeller platform (www.iteller.io) , including all crypto exchange and OTC services.

By using our platform, you agree to the terms below. Please read carefully before proceeding with any transactions.

  • •All purchases and sales of cryptocurrencies, including but not limited to USDT and USDC, are final and irreversible.
  • Once a transaction is completed and the crypto is transferred to the user's designated wallet address, no refunds, reversals, or cancellations will be issued by iTeller under any circumstances.
  • It is the user's responsibility to ensure that the destination wallet address is correct.
  • •Users must only use cards legally issued in their name when making payments on our platform.
  • Any attempt to use a third-party or unauthorized card may result in immediate suspension, investigation, and reporting to the relevant authorities.
  • iTeller reserves the right to request additional verification before processing card-based payments, especially for high-risk or large-value transactions.
  • •Filing a chargeback after receiving crypto services constitutes fraudulent behavior.
  • In the case of any chargeback, iTeller reserves the right to:
    • Suspend or permanently ban the user's account.
    • Submit user and transaction data to law enforcement, financial institutions, and chargeback monitoring networks.
    • Recover the disputed amount through legal action or third-party debt collection services.
  • •All users must complete Know Your Customer (KYC) verification through our approved provider before initiating any transactions.
  • iTeller complies with international Anti-Money Laundering (AML) standards.
  • For larger or flagged transactions, iTeller may request additional documentation (such as video verification, address proof, source of funds, etc.) and reserve the right to delay processing until review is complete.
  • •No refunds will be granted for successful crypto transactions.
  • If a transaction fails and funds were deducted in error, the user must notify our support team within 24 hours, and we will investigate the issue.
  • Refunds may only be considered in the case of duplicate charges or failure to deliver services due to technical issues, and only after internal investigation confirms eligibility.
  • •Fiat and crypto withdrawals are processed within 30 minutes, subject to banking hours, holidays, and additional verification if flagged for review.
  • Delays may occur due to banking network congestion or compliance checks.
  • •Users are fully responsible for:
    • Securing their login credentials and wallet addresses.
    • Ensuring accuracy in deposit and withdrawal details.
    • Maintaining updated contact and identity information.
  • •If you believe a transaction was unauthorized or processed in error, you must contact iTeller within 24 hours of the transaction.
  • Disputes will only be investigated if the client provides proper documentation and evidence.
  • All disputes will be handled in accordance with this policy and applicable law.
  • •By creating an account and using iTeller services, you acknowledge and agree to the terms of this Crypto Transaction, Card Usage, and Refund Policy.

By creating an account and using iTeller services, you acknowledge and agree to the terms of this Crypto Transaction, Card Usage, and Refund Policy.

Last updated: 5/8/2025

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iTeller Pty Ltd operates within a regulated framework, maintaining registrations and licenses across multiple jurisdictions to ensure compliance with international financial standards. In Australia, we are registered with AUSTRAC under registration number 100791220 and adhere to regulatory standards set by ASIC. Additionally, iTeller Pty Ltd is licensed as a financial broker in the UK, reflecting our commitment to providing secure and regulated financial services to our clients globally.

All content on this website is provided for illustrative purposes and general information only, and should not be construed as financial advice. iTeller Pty Ltd does not consider your investment objectives, financial situation, or specific needs. Before making any decisions regarding the acquisition or disposal of any digital asset, you should assess the information provided in relation to your personal objectives, financial situation, and needs. Investing in digital assets involves risks, and there is the potential to lose your investment. Past performance of digital assets is not a reliable indicator of their future performance

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